After-Sales Manager (m/f/d))

ENERCON has been one of the technology leaders in the wind power sector for 40 years. As the first manufacturer of wind turbines, the company used a gearless drive concept that is a characteristic of all ENERCON wind turbines. ENERCON is also at the forefront in other areas, such as rotor blade design, control technology, grid connection technology, and with its wide range of technological new developments, proves its innovative strength time and again.

Innovative ideas are the hallmark of our successes and move us on. We are passionate about realizing wind energy projects across the globe and meeting tomorrow's energy technology challenges. You and your engagement can make a contribution to shape the future of renewable energy. 

Responsibilities:

• Manage the financial and commercial performance of the After Sales business, ensuring revenue and business continuity;
• Act as the main After Sales account manager and primary customer relationship owner;
• Handle commercial negotiations after Taking Over (claims, deductions, payments);
• Monitor customer satisfaction and ensure effective handling of complaints;
• Track market trends, regulations, and competitor activity;
• Contribute to the development and promotion of After Sales products.

Activities:

• Manage contracts, quotations, and commercial decision‑making with customers;
• Maintain regular customer contact and coordinate with the service organization for alignment;
• Advise customers on After Sales solutions and promote additional products and services;
• Monitor compliance with commercial contractual obligations;
• Support decision‑making within major component replacement processes;
• Report market insights, customer needs, and competitor developments.

Qualifications:

• Master degree in Engineering, Business or equivalent;
• Fluent English, both in writing and verbal interactions;
• Minimum 5 years work experience in the commercial field;
• Skilled in active listening and interpersonal communication;
• Strong time management and prioritization skills;
• Ability to analyze problems and implement effective solutions;
• Comfortable with decision-making under pressure.

Benefits:

• Hybrid work system;
• Private health insurance;
• Extra days’ vacation;
• Network of partners with discounts for employees;
• Possibility to grow professionally and have international career.