IT Trainee

About the Role

Are you passionate about IT support, problem-solving, and helping people work smarter? We are looking for an IT Service Desk Specialist to join our international Local IT Services IT team and be the first point of contact for employees needing technical support.

In this role, you will help keep our business running smoothly by supporting users with hardware, software, applications, access issues, and everyday IT questions. You will work in a collaborative environment where service quality, ownership, and continuous improvement are highly valued.

What Makes This Role Exciting

• Be a trusted IT support partner for employees across the organization.
• Work hands-on with modern workplace tools, service desk systems, and remote support solutions.
• Develop your skills in troubleshooting, IT service management (ITIL based processes), and user support.
• Collaborate with local and global IT colleagues to deliver reliable and efficient IT services.
• Contribute to better ways of working by documenting solutions and improving support processes.

Your Responsibilities

As an IT Service Desk Specialist part of the Local IT Services, you will:

• Provide first-line support for incoming IT incidents and service requests.
• Troubleshoot hardware, software, operating system, application, and access-related issues.
• Register, categorize, prioritize, and follow up tickets in the ITSM system.
• Resolve requests where possible and escalate more complex issues to the right IT teams.
• Use remote support tools and knowledge databases to deliver fast and effective solutions.
• Support users with Microsoft Office/Microsoft 365 and other business applications.
• Assist with software deployments, onboarding/offboarding, and local IT needs.
• Document solutions and contribute to the internal knowledgebase.
• Help identify opportunities to improve the user experience and IT support quality.

Who You Are

We believe you are a service-minded and curious person who enjoys solving technical problems and supporting others. You communicate clearly, take ownership, and stay calm even when priorities change.

We’re Looking For Someone With

• Degree-level education or equivalent practical IT experience.
• Basic knowledge of computer hardware, desktop operating systems, and workplace IT.
• Experience supporting Microsoft Office/Microsoft 365.
• Familiarity with ITSM tools, remote support tools, and diagnostic utilities.
• Understanding of ITIL principles is an advantage.
• Strong communication skills in English.
• Good documentation skills and attention to detail.
• A proactive, structured, and customer-focused way of working.

What We Offer

You will join a collaborative IT environment where your contribution makes a real difference to employees’ daily work. This is a great opportunity to grow your technical knowledge, strengthen your service desk experience, and become part of a team that values ownership, teamwork, and continuous learning.