Head of After Sales

1.    End-to-end responsibility for After Sales accounts, holistic client relationship manager. 
2.    Responsible for claims management after Taking Over in coordination with Sales / PM / Service 
3.    Overseeing and coordinating the implementation of contractual agreements in the operative phase after signature 
4.    Responsible for customer concerns of a commercial and operational nature and to coordinate solution findings with the Service department in the region – might be supported by Global Functions (e.g. Global Service, Global Sales for special technical questions / solutions) to avoid/decrease compensation payments 
5.    Responsible for O&M contract (completeness, correctness and timely performance): 
6.    Responsible that for all wind farms a valid and proper contract exists at any time during the operational period 
7.    Responsible of the O&M contracts’ profit “as –sold” 
8.    Improving financial business cases for customer and ENERCON, e.g. by introducing and selling of products and services that improve WEC performance 
9.    Monitoring of Service performance during the execution phase of the contract, provide input to improve Service organization efficiency 
10.    Is involved in Taking Over of new projects and follow-up of accepted Non Conformities including, responsible of feedback on take over inspection reports and together with GPM 
11.    Dealing with technical issues such as: Turbine underperformance ( Availability, Power Curve etc.) , mandatory retrofits, serial abnormalities (e.g. Noise emission, component failure, operative deviations) . 
12.    Accountable for timely payment of all customer invoices, minimize outstanding payments, if necessary responsible for provision of formal statements, letters and reports on behalf of ENERCON (in cooperation with Accounts Receivables) 
13.    Support the development and sustainability of the After Sales processes based on the regional After Sales strategy (aligned with regional After Sales and Global Sales and AS and SSTP strategies), supporting the definition of processes and the application of After Sales functions, improving the competences and the culture within South Europe / LATAM and implement/make this applicable for each sub-region