After Sales Manager

ENERCON has been one of the technology leaders in the wind power sector for over 40 years. As the first manufacturer of wind turbines, the company used a gearless drive concept that is a characteristic of all ENERCON wind turbines. ENERCON is also at the forefront in other areas, such as rotor blade design, control technology, grid connection technology, and with its wide range of technological new developments, proves its innovative strength time and again.

Innovative ideas are the hallmark of our successes and move us on. We are passionate about realizing wind energy projects across the globe and meeting tomorrow's energy technology challenges. You and your engagement can make a contribution to shape the future of renewable energies.

ENERCON are now recruiting for an After Sales Manager to be based in Tralee, Co. Kerry.

Role & Responsibilities:

• Operate as a competent first point of contact for ENERCON’s customers in all queries, both technical and commercial.
• End-to-end responsibility for After Sales accounts as holistic client relationship manager.
• Responsible for all customer concerns and to coordinate solution findings with the service department in the region.
• Responsible for O&M contracts.
• Key contact to customers for coordinating the execution of all post-sales activities.
• Coordinate the deployment and support of regional After Sales expertise to provide the best possible and timely responses to customer issues regarding the main processes.
• Development of new contract concepts and products.
• Takes care of all contractual obligations and warranties arising from service contracts, together with specialists within the After Sales team.
• Responsible for customer relationships, maintaining periodic contact and meetings with customers.
• Independent negotiation of service contracts (existing contracts, maintenance contracts, additional agreements) as well as defined services, and independent control of conformity over term/content.
• Selling, explanation, negotiation and quotation for main component exchanges.
• Proposes and sells additional and/or alternative products or services to meet customer needs.
• Preparation of documentation, reports, technical data and official documentation following customer and company requirements.
• Represent the customer perspective within Service and provide a professional point of contact between the customer and ENERCON.
• Support and de-escalation of hot-spot issues, major component replacements, and highly complex customer concerns and complaints, including issuing and reviewing them in the approval and credit note process.
• Initiates and supports internal process optimizations.
• Checks and approves creditworthiness within defined limits.
• Networking with internal specialist departments and independent acquisition of knowledge in all areas of wind energy.

Job Requirements:

• 2 years Customer Service experience is essential.
• University Degree/Masters in Business Economics and/or Electrical or Mechanical Engineering or similar field is desirable.
• Excellent organisational skills is essential
• Assertive, adaptable and friendly personality with excellent people skills.
• Can-do attitude with excellent time management skills and a positive approach to multitasking.
• Demonstrate complete discretion due to confidential contractual and financial information awareness.
• Knowledge of and experience with contractual, commercial and technical aspects of the energy industry.
• MS Office proficiency is essential and SAP experience is an advantage
• Strong communication, negotiation and motivational skills.
• Well-developed social skills, strong ability in building and maintaining interpersonal contacts.
• Full Clean Drivers Licence.
• Experience within the Wind Industry is an advantage

Location:

This role will have the candidate based in Tralee, Co. Kerry. This role requires the candidate to be in the office in Tralee 5 days over every 2 week period, with Wednesdays as the company mandatory day.

Reporting to:

Team Leader After Sales GB & IE