Sales Operation Manager

Sales Planning & Reporting

• Support preparation and tracking of country sales forecasts and order intake plans.
• Consolidate sales pipeline information and maintain pipeline reporting accuracy.
• Prepare regular sales reports, management presentations, and business performance updates.
• Support collection and analysis of market, competitor, and industry information.
• Maintain sales documentation, templates, and internal commercial records.
• Monitor key sales performance indicators and support management review processes.

Sales Operations & Back Office Support

• Coordinate sales activities and administrative processes to maximize sales team productivity.
• Manage calendars, customer meeting schedules, travel arrangements, and sales-related logistics.
• Support preparation of customer presentations, proposals, and tender documentation.
• Coordinate communication and information flow between sales, engineering, service, finance, and management teams.
• Ensure timely completion and tracking of internal approval processes.

Commercial & Contract Support

• Support preparation of commercial offers, quotations, and contract documentation.
• Assist Sales Managers during bidding, negotiation, and contract execution processes.
• Maintain contract records and ensure proper documentation control.
• Follow up on internal commercial approval workflows and customer documentation requirements.

Customer Development

• Maintain regular communication with entry-level and developing customer accounts.
• Follow up customer inquiries and coordinate responses with internal departments.
• Support relationship building activities and identify potential business opportunities.
• Participate in selected customer meetings to develop commercial and sales skills.

CRM & Marketing Support

• Ensure accurate and timely maintenance of CRM, SAP, and other sales management systems.
• Monitor sales data quality and support reporting governance.
• Coordinate marketing activities, exhibitions, industry events, and customer engagement programs.
• Maintain customer databases and marketing materials.